BDGO Game Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

Welcome to BDGO Game. This Privacy Policy explains what information we collect about you, why we collect it, and how we keep it secure. BDGO Game is an online gaming and Sports Betting platform built for users in Bangladesh. We take your privacy seriously.

By registering with or using BDGO Game's services, you agree to this Privacy Policy. This policy is part of our Terms & Conditionsshould be read in conjunction with.

2What Information We Collect

BDGO Game collects several categories of information required to deliver its services. The details are outlined below:

Personal Identity Information

• Full name, date of birth, and gender — provided at the time of registration.
• Mobile number — for account verification and support purposes.
• Email address — for important notifications and communications.
• Current address — required for KYC verification.
• National ID number and photo — collected as part of the KYC process.

Financial Information

• Mobile banking number (bKash, Nagad, Rocket) — for payment processing.
• Deposit and withdrawal history — for account statement purposes.
• Crypto wallet address — for USDT transactions.

Gaming Activity Data

• Gaming history, bet amounts, and game outcomes.
• Information on active session duration and platform activity.
• Records of bonus and promotion usage.

Technical Information

• IP address and device information — for security monitoring.
• Operating system, browser, and app version.
• Approximate geographic location — IP-based.

3How Your Information Is Collected

BDGO Game collects information through various methods. Here is a transparent breakdown of what is collected, why, and how:

• Information provided directly by you: Information you provide through the registration form, KYC uploads, support chat, and email.
• Automatic Collection: While you use the platform, log files, cookies, and session data are recorded automatically.
• Payment Gateway: Transaction status is retrieved from bKash, Nagad, and other payment gateways to verify transactions.
• KYC Provider: A third-party KYC service is used for identity verification — they do not have access to your gaming data.

4Purpose of Data Use

BDGO Game uses your information solely for the purposes listed below. It is never used for any additional or undisclosed purpose:

If you do not wish to receive promotional messages, you can opt out during registration or turn them off later via your account settings. Essential service-related messages — such as security alerts or transaction confirmations — will always be sent and cannot be disabled, as they are part of the service.

5Data Sharing Policy

BDGO Game does not sell or rent your personal information to third parties. However, there are limited circumstances where your data may be shared:

• Service providers: Payment gateways, KYC providers, and technology infrastructure partners. Each receives only the data necessary for their specific function and is bound by strict confidentiality agreements.
• Legal Obligation: Data may be disclosed in response to a court order, government investigation, or a lawful request from a regulatory authority.
• Fraud prevention: In cases of serious fraud, relevant financial institutions or law enforcement agencies may be provided with the necessary information.
• With Your Consent: Outside of the reasons listed above, your explicit consent will be obtained before any information is shared.

6Security Measures

BDGO Game uses multiple layers of security to protect your data. No single measure is foolproof — that is why we rely on a layered approach:

• SSL/TLS encryption: All communications are secured with 256-bit encryption. The HTTPS prefix in your browser's address bar confirms your connection is safe.
• Password hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-factor authentication (2FA): You can enable OTP verification at login for an added layer of account security.
• Suspicious Activity Detection: Automated alerts are triggered whenever a login attempt is detected from an unrecognized device or location.
• Regular Security Reviews: BDGO Game's systems undergo regular security audits.
• Restricted Access: Only specific authorized personnel have access to your data — it is not accessible to all staff.

That said, no online system is 100% impenetrable. To keep your own account secure, use a strong password and never share your login credentials with anyone.

7Cookies & Tracking Technologies

BDGO Game's website and app use cookies and similar technologies. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Used to maintain login sessions, perform security checks, and run core site features. Disabling these cookies will affect site functionality.
• Analytics Cookies: This is used to understand which pages are most visited and where issues may arise. This data is entirely anonymous.
• Preference Cookies: To remember your language, theme, and other preferences.

Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies will prevent you from logging into your account.

8Data Retention Period

BDGO Game does not retain your data beyond what is necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account is active and for 5 years after closure — to meet legal retention obligations.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years after the last transaction.
• Support Conversations: Up to 3 years — retained as a reference for issue resolution.
• Log Files & Technical Data: Up to 90 days — for security monitoring purposes.

Once the designated retention period expires, data is automatically deleted using secure methods.

9Your Rights

BDGO Game believes you should have control over your own data. You may exercise the following rights:

To exercise any of your rights support@bdgogame.clickby email or via Live Chat. Once your identity is verified, action will be taken within 30 days.

10Minor Protection

BDGO Game is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from individuals under 18.

• Date of birth is verified during registration. Registrations from underage individuals will not be completed.
• If a subsequent verification reveals that someone registered using a false age, their account will be closed immediately.
• If a parent or guardian becomes aware that their child is using BDGO Game, please contact our support team immediately.

11International Data Transfers

BDGO Game's servers and data processing operations are based primarily in the Asia region. Some service providers may have infrastructure located in other regions.

Whenever data is transferred to another country, appropriate safeguards are put in place. All service providers are bound by strict data processing agreements.

12Policy Updates & Contact

BDGO Game may update this Privacy Policy at any time. Users will be notified of significant changes via their registered email or SMS before the changes take effect. The "Last Updated" date at the top of the page is always kept current.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

This Privacy Policy is governed by our Terms & Conditions and Responsible Gaming PolicyShould be read in conjunction with.